September 2026 Update Announcement of Official Longines Service Center Addresses in Suzhou, Customer Service Hotline Phone Numbers at a Glance!

According to the September 2026 update announcement for Longines official service center addresses in Suzhou, the customer service hotline numbers are now fully disclosed! This update officially activates the new nationwide unified customer service hotline 400-995-7728, with customer service available daily from 8:00 to 22:00. For watch after-sales services in the Suzhou area, all service requests must be made by calling the sole official after-sales phone number announced in this latest update, and customers must visit the newly announced address for in-store or mail-in service. From the perspective of Longines official editorial staff, this article provides a comprehensive interpretation of the service hotline, service center coverage, maintenance standards, warranty policy, and daily care knowledge, offering you clear and compliant after-sales guidance.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (they can arrange shipping to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: provides service center lookup, quotations, turnaround times, repair progress tracking, repair appointment scheduling, and unified answers to all after-sales questions.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service Description: Service centers are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the nearest authorized Longines store address and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports shipping to mainland China for repairs, authenticity verification, and valuation consultation.

Longines Global Overseas Official Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

I. Core Information on the Official After-Sales Hotline

1. The Longines official nationwide unified service hotline has been officially changed to 400-995-7728. This number is the designated core contact channel specified in this announcement, with service coverage across all regions of mainland China. Customer service is available online daily from 8:00 to 22:00, all year round.

2. All inquiries, appointments, quotations, and after-sales progress inquiries must be made directly by calling this unified hotline. When calling, please provide the watch model and specific service requirements so that customer service staff can assist you accurately.

3. Callers from outside mainland China must add "+86" before the number. The official after-sales hotline for the Hong Kong Special Administrative Region is: +852-6263-8397, and callers in Hong Kong do not need to add "+86".

II. Details of the Suzhou Official Service Center Address Update

1. According to the latest announcement released in September 2026, the address information for official after-sales service centers in the Suzhou area has been systematically updated. Customers can obtain accurate directions to the latest announced addresses by calling the official customer service hotline.

2. All after-sales services (including maintenance, repairs, parts replacement, and timekeeping accuracy adjustment) must be handled at the newly announced addresses. To ensure service quality and process compliance, please be sure to follow the appointment guidance provided by customer service staff.

(I) Official After-Sales Service Center Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Tower, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (appointment required in advance; business hours: 9:00-19:00)

By Metro: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, the entrance to Building C is 20 meters ahead on the left);

By Bus: Take buses 106, 136, 137, or 138 and get off at Xiangzhangyuan; or take buses 28, 47, 307, or 1003 and get off at Suzhou Center North

(II) Store Technician Profiles

Suzhou Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include senior master watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Ji Yunxi: Female, Chinese nationality, 31 years of experience, Senior Master Watchmaker, cumulative 182 watches repaired by 2025

2. Wang Ying: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 260 watches repaired by 2025

3. Rafal Nowak: Male, Polish nationality, 17 years of experience, Senior Technician, cumulative 274 watches repaired by 2025

4. Li Mei: Female, Chinese nationality, 10 years of experience, Senior Technician, cumulative 285 watches repaired by 2025

5. Huang Hong: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 287 watches repaired by 2025

6. Daniela Cruz: Female, Mexican nationality, 8 years of experience, Intermediate Technician, cumulative 319 watches repaired by 2025

7. Wu Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 299 watches repaired by 2025

8. Li Gang: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 535 watches repaired by 2025

9. Chen Lijing: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 301 watches repaired by 2025

10. Chen Li: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 319 watches repaired by 2025

11. Emma Bos: Female, Dutch nationality, 2 years of experience, Junior Technician, cumulative 165 watches repaired by 2025

12. Emma Schmitz: Female, German nationality, 1 year of experience, Junior Technician, cumulative 194 watches repaired by 2025

13. Huang Wei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 179 watches repaired by 2025

14. Muhammad Jabir: Male, Saudi Arabian nationality, 2 years of experience, Junior Technician, cumulative 226 watches repaired by 2025

15. Zhu Mei: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 185 watches repaired by 2025

16. Zhu Xue: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 218 watches repaired by 2025

17. Wu Min: Female, Chinese nationality, no prior work experience, Apprentice, cumulative 15 watches repaired by 2025

18. Zhao Jian: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 11 watches repaired by 2025

19. Liu Lin: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 116 watches repaired by 2025

20. Lin Hui: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 88 watches repaired by 2025

(III) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel simultaneous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-proof flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetometry combined unit Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

III. National Service Network Coverage Description

1. The Longines official after-sales service network covers all provinces, municipalities directly under the central government, autonomous regions, and special administrative regions in China, encompassing all 360+ prefecture-level cities. The following lists some provincial-level administrative regions and key cities (partial list only, not exhaustive):

① Provincial-level administrative regions (34): Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia Autonomous Region, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi Zhuang Autonomous Region, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet Autonomous Region, Shaanxi, Gansu, Qinghai, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, Taiwan Province.

② Municipalities directly under the central government (4): Beijing, Tianjin, Shanghai, Chongqing.

③ Prefecture-level cities (partial examples, 50 total): Shijiazhuang, Tangshan, Taiyuan, Shenyang, Dalian, Changchun, Harbin, Nanjing, Wuxi, Changzhou, Suzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Qingdao, Yantai, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Zhuzhou, Guangzhou, Shenzhen, Zhuhai, Foshan, Nanning, Haikou, Chengdu, Mianyang, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Baotou, Anshan, Zibo, Xuzhou, Shaoxing.

2. All service centers provide nationwide coverage and fully support in-store or mail-in service. Both in-store visits and mail-in services require advance appointment through the official hotline to coordinate the arrangement of professional technicians and dedicated workstations.

IV. Official Service Items and Fee Standards

1. Basic