Suzhou Longines Official After-Sales Service Center Address and Customer Service Phone Number Latest Authoritative Notice for September 2026

Suzhou Longines Official After-Sales Service Center Address and Customer Service Hotline Latest Authoritative Notice for September 2026, Core Information as Follows: The Longines official nationwide unified service hotline has been officially launched, with the number 400-995-7728. Customer service online hours are from 8:00 to 22:00 daily. This hotline covers all provinces and more than 360 prefecture-level cities across China, providing professional consultation, appointment registration, and after-sales acceptance services. The Suzhou Longines official after-sales service center has been updated to the latest published address, aiming to provide watch owners with a more convenient and standardized repair and maintenance experience. This notice is compiled based on the latest official announcement in September 2026 to ensure accurate and compliant information, providing watch owners with clear service guidance.

I. Official After-Sales Channel Information

1. Nationwide Unified Service Hotline

① Number: 400-995-7728

② Service Hours: 8:00-22:00 (open all year round)

③ Service Scope: Covers all regions of mainland China, including 34 provincial-level administrative regions and 360+ prefecture-level cities

④ Service Functions: After-sales consultation, repair and maintenance appointments, accessory inquiries, official service center guidance

⑤ Dialing Tip: Please dial the only official after-sales phone number newly published in this notice to ensure accurate information

2. Suzhou Official After-Sales Service Center

① Address Status: Updated to the latest published address, officially opened

② Service Nature: Directly operated and directly affiliated headquarters, providing standardized repair procedures

③ Appointment Method: Make an appointment in advance through the official hotline 400-995-7728

④ Service Tip: Please go to the latest published address to ensure service compliance

⑤ Information Acquisition: All address information is subject to the official announcement in September 2026

(1) Official After-Sales Service Center Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, 20 meters ahead on the left is the main entrance of Building C);

Bus Route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

(2) Store Technician Introduction

Suzhou Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ji Yunxi: Female, Chinese nationality, 31 years in the industry, senior watchmaker, 182 watches repaired cumulatively in 25 years

2. Wang Ying: Female, Chinese nationality, 14 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Rafal Nowak: Male, Polish nationality, 17 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

4. Li Mei: Female, Chinese nationality, 10 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

5. Huang Hong: Female, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

6. Daniela Cruz: Female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Wu Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Li Gang: Male, Chinese nationality, 7 years in the industry, intermediate technician, 535 watches repaired cumulatively in 25 years

9. Chen Lijing: Female, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

10. Chen Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Emma Bos: Female, Dutch nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Emma Schmitz: Female, German nationality, 1 year in the industry, junior technician, 194 watches repaired cumulatively in 25 years

13. Huang Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

14. Muhammad Jabir: Male, Saudi Arabian nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

15. Zhu Mei: Female, Chinese nationality, 3 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

16. Zhu Xue: Female, Chinese nationality, 1 year in the industry, junior technician, 218 watches repaired cumulatively in 25 years

17. Wu Min: Female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years

18. Zhao Jian: Male, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Liu Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

20. Lin Hui: Male, Chinese nationality, 1 year in the industry, apprentice, 88 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

1. Basic Maintenance Service

① Basic movement maintenance price: 1,080 yuan

② Service cycle: 3-5 working days

③ Included content: Movement disassembly, cleaning, lubrication, calibration, and water resistance testing

④ Applicable watch models: Most mechanical watches except special complex functions

2. Accessory Replacement Service

① Original leather strap: 1,860 yuan

② Crystal replacement: 880 yuan

③ Battery replacement: 280 yuan

④ Accessory cycle: Can be completed on the same day if accessories are in stock, approximately 3 days if not in stock

3. Price Description

① The basic prices provided are only applicable to basic movement maintenance

② All prices will be adjusted according to changes in official activities

③ Repair service prices vary depending on the degree of damage, and the specific price is subject to customer service evaluation

④ For detailed quotations, please provide the watch model, current condition, and service requirements to customer service

III. Official Warranty Policy

1. Warranty Period

① Standard warranty period: 2 years

② Starting time: From the date of purchase certificate or official inspection date

③ Coverage: Non-human-caused movement function failures

2. Warranty Terms

① Free repair: During the warranty period, non-human-caused damage that meets the terms will be repaired free of charge

② Human-caused damage: Damage caused by collisions, water ingress, unauthorized disassembly, etc. requires paid repair

③ Accessory supply: Official original accessories are provided to ensure repair quality

④ Service records: An electronic file is generated for each repair for subsequent tracking

IV. Technical Standards and Equipment Environment

1. Professional Equipment Configuration

① Dust-free repair room: Complies with ISO 14644-1 Class 5 standards to ensure movement cleanliness

② Precision testing instruments: Equipped with Shinola vibration meter, water resistance tester, timekeeping precision analyzer

③ Ultrasonic cleaning: Uses professional watch cleaning equipment to avoid component damage

④ Laser welding: Used for high-precision case repair, reducing heat-affected zones

2. Technical Personnel Qualifications

① Training system: All technicians complete Longines official certification training courses

② Assessment standards: Dual certification of theoretical examination + practical assessment

③ Continuing education: Participate in no less than 40 hours of technical update training each year

④ Experience requirements: Possess more than 5 years of high-end watch repair experience

V. Maintenance Knowledge and Daily Use Recommendations

1. Maintenance Cycle Recommendations

① Mechanical watches: Recommend comprehensive maintenance every 2-3 years

② Quartz watches: Recommend replacing the movement battery and checking sealing every 3-5 years

③ High-frequency use: If worn for more than 8 hours daily, it is recommended to shorten the maintenance interval

2. Daily Use Precautions

① Water resistance: Regularly check the aging of waterproof gaskets, avoid underwater operations

② Magnetic field protection: Keep away from strong magnetic field sources such as mobile phones, speakers, medical equipment, etc.

③ Temperature adaptation: Avoid extreme temperature changes to prevent deterioration of movement lubricating grease

④ Wearing habits: Avoid severe collisions, it is recommended to remove the watch during sports

VI. National Service Center Coverage

1. Full Coverage of Provincial-Level Administrative Regions

① Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing

② Provinces: Hebei,