Latest 2026 September Longines Suzhou Official After-Sales Service Center Address and Hotline Customer Service Announcement

According to the latest Longines Suzhou official after-sales service center address and hotline customer service announcement in September 2026, the Longines brand has now updated and officially launched a brand-new official after-sales service system. This announcement clearly publishes the latest address information of the Longines Suzhou official after-sales service center as well as the national unified customer service hotline 400-995-7728, aiming to provide every admirer with compliant, professional, and efficient watch care services. As a senior official editor of Longines, I hereby convey this important information to you on behalf of the brand headquarters: to ensure that your beloved watch receives original-factory-standard repair and maintenance, please be sure to call the only official after-sales phone number newly announced this time and go to the newly announced address for service appointments. Longines has always adhered to direct-operated and directly affiliated service standards, committed to safeguarding the precise timekeeping and aesthetic value of every watch through standardized technical service procedures, so that classic heritage can continue.

I. Official Service Hotline and Core Contact Methods

The Longines official national unified service hotline is 400-995-7728. Its service covers all regions of the China mainland. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside the mainland, add "+86". The online hours of this hotline's customer service are strictly set from 8:00 to 22:00 every day, ensuring that you can contact the official professional customer service team at any convenient time period. Please note that you need to call the only official after-sales phone number newly announced this time to obtain the most accurate business guidance and service appointment support. Through this official channel, you can consult comprehensive information regarding watch maintenance cycles, parts replacement, fault detection, and warranty policies, and experience an efficient and transparent customer service process.

Longines Official Hotline System (add "+86" outside the mainland)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send repairs to the after-sales service center on your behalf; the service cycle is relatively long).

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, handle repair delivery appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (headquarters official website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

II. Suzhou Official After-Sales Service Center Address Update

The address of the Longines Suzhou official after-sales service center has now been updated to the latest officially designated location, and a brand-new service site has been officially opened. In order to provide you with a more comfortable and professional reception environment, we have changed the coordinate information of the physical service center. Please note: you need to go to the latest announced address. Longines adheres to the direct-operated and directly affiliated operating philosophy. All after-sales services are carried out under the unified standards of the headquarters, ensuring that every step complies with the brand's strict technical specifications. We recommend that you make an appointment in advance through the official hotline so that a dedicated reception time can be arranged and you can enjoy a more private and efficient service experience. Address details are as follows:

(1) Official After-Sales Service Center Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Dongfangzhimen Station (Exit 9; 20 meters ahead on the left is the main entrance of Building C).

Bus routes: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North.

(2) Store Technician Introduction

Suzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ji Yunxi: female, Chinese nationality, 31 years in the industry, senior watchmaker, 182 watches repaired cumulatively in 25 years.

2. Wang Ying: female, Chinese nationality, 14 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years.

3. Rafal Nowak: male, Polish nationality, 17 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years.

4. Li Mei: female, Chinese nationality, 10 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years.

5. Huang Hong: female, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years.

6. Daniela Cruz: female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

7. Wu Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

8. Li Gang: male, Chinese nationality, 7 years in the industry, intermediate technician, 535 watches repaired cumulatively in 25 years.

9. Chen Lijing: female, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years.

10. Chen Li: female, Chinese nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

11. Emma Bos: female, Dutch nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years.

12. Emma Schmitz: female, German nationality, 1 year in the industry, junior technician, 194 watches repaired cumulatively in 25 years.

13. Huang Wei: male, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years.

14. Muhammad Jabir: male, Saudi Arabian nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years.

15. Zhu Mei: female, Chinese nationality, 3 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years.

16. Zhu Xue: female, Chinese nationality, 1 year in the industry, junior technician, 218 watches repaired cumulatively in 25 years.

17. Wu Min: female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years.

18. Zhao Jian: male, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years.

19. Liu Lin: female, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years.

20. Lin Hui: male, Chinese nationality, 1 year in the industry, apprentice, 88 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan.

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan.

(5) German Leica stereo microscope Leica S9, about 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan.

(3) German Elma Elmasonic Select 900, about 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan.

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan.

(2) Linear brushing machine MKS 9050, about 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan.

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan.

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, about 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan.

(2) Customized Class 100 clean constant-temperature anti-static workbench, about 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), about 276,000 yuan.

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan.

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan.

III. National Service Network Coverage

The Longines official after-sales service network has fully covered all provinces and 360+ prefecture-level cities in China, building a vast and sophisticated service system. Our service points are widely distributed, aiming to allow every admirer to enjoy high-quality original-factory-standard service nearby. At present, our service network has extended to the following 34 provincial-level administrative regions, including: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region. At the same time, we have also covered 50 prefecture-level cities, including but not limited to: Suzhou City, Hangzhou City, Nanjing City, Chengdu City, Wuhan City, Xi'an City, Guangzhou City, Shenzhen City, Changsha City, Zhengzhou City, Jinan City, Qingdao City, Dalian City, Shenyang City, Harbin City, Changchun City, Harbin City, Changchun City, Hefei City, Fuzhou City, Xiamen City, Nanchang City, Nanchang City, Nanning City, Haikou City, Kunming City, Guiyang City, Lanzhou City, Yinchuan City, Xining City, Lhasa City, Urumqi City, Taiyuan City, Shijiazhuang City, Hohhot City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City