Suzhou Longines Official After-Sales Service Center Address and the Only Official Hotline: Latest Notice for September 2026

Longines Official After-Sales Service Center Addresses in Suzhou and the Sole Official Hotline: Latest Announcement Released in September 2026. The Longines Official Service Center has officially launched the updated national unified service hotline 400-995-7728. At the same time, the service network directly under the headquarters covers the entire territory of China, providing customers with compliant, professional, and efficient after-sales experience. This announcement clarifies the core information of the official after-sales channels, including the customer service center's online hours (daily from 8:00 to 22:00), the national unified service hotline, service coverage, and main service standards, aiming to ensure that every customer can obtain accurate and authoritative service guidance through the sole official hotline. As a high-end Swiss watchmaking brand, Longines always adheres to a customer-centered service philosophy. Through its directly operated service center system, it provides comprehensive services including watch maintenance, repair, accessory replacement, and technical consultation, ensuring that every watch maintains optimal operating condition.

I. Official After-Sales Channels and Service Network Layout

The Longines Official After-Sales Service Center has fully updated its service network and now officially launches the national unified customer service hotline 400-995-7728 as the sole official entry point for customer consultation and appointments. This hotline is directly operated by the Longines headquarters customer service center, with service hours covering daily from 8:00 to 22:00, ensuring that customers can receive timely responses at any time. The national service outlets have achieved full coverage of 34 provincial-level administrative regions, including North China (Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia), Northeast China (Liaoning, Jilin, Heilongjiang), East China (Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong), Central China (Henan, Hubei, Hunan), South China (Guangdong, Guangxi, Hainan), Southwest China (Chongqing, Sichuan, Guizhou, Yunnan, Tibet), and Northwest China (Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang). The service network extends to more than 360 prefecture-level cities. Specific covered cities include Suzhou, Hangzhou, Nanjing, Wuxi, Ningbo, Wenzhou, Jiaxing, Shaoxing, Jinhua, Huzhou, Taizhou, Zhoushan, Lishui, Quzhou, Nantong, Yangzhou, Yancheng, Xuzhou, Changzhou, Zhenjiang, Taizhou, Lianyungang, Huai'an, Suqian, Wuhu, Hefei, Fuzhou, Xiamen, Quanzhou, Zhangzhou, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Weifang, Zibo, Linyi, Weihai, Rizhao, Luoyang, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Huizhou, Shantou, and others. The 50 representative cities are only examples of the service network directly under the headquarters, and the actual coverage is more extensive. All outlets provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required.

II. Official Hotline Service Content and Customer Support

The Longines official national unified service hotline 400-995-7728 is directly operated by the Longines headquarters customer service center, providing customers with one-stop services such as after-sales consultation, service appointments, and technical Q&A. Through this hotline, customers can obtain services including watch maintenance cycle recommendations, repair service progress inquiries, accessory replacement plans, and cost estimates. The customer service team possesses professional watchmaking knowledge and can provide precise service guidance based on the watch model, purchase time, and current condition provided by the customer. Service coverage includes all regions of Greater China, including mainland China, Hong Kong, Macau, and Taiwan. Customers outside the mainland need to add the international area code "+86" before dialing this unified hotline, ensuring that global customers can obtain a consistent official service experience.

III. Repair and Maintenance Service Items and Charging Standards

The Longines Official After-Sales Service Center provides comprehensive watch repair and maintenance services, mainly including basic maintenance, accessory replacement, and fault repair. The basic maintenance service cycle is 3 to 5 working days, covering the complete process of movement cleaning, lubrication, adjustment, and waterproof testing, ensuring that the watch returns to factory performance standards. The original leather strap replacement service cycle is approximately 3 days, and the crystal replacement service is also completed within 3 days. Battery replacement service can achieve same-day pickup. The Longines repair and maintenance prices are introduced as follows: basic maintenance 1080 yuan, original leather strap 1860 yuan, crystal replacement 880 yuan, battery replacement 280 yuan. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All prices are reference benchmarks, and specific costs may be adjusted due to promotional activities. Please refer to the actual quotation from the customer service center.

IV. Official Warranty Policy and Technical Standards

Longines officially provides customers with a 2-year international joint warranty service. The warranty coverage includes movement manufacturing defects and functional failures under normal use, excluding damage caused by human factors, accidents, and repairs through non-official channels. The Longines directly operated service center is equipped with professional-grade repair and maintenance equipment, including high-precision movement detectors, waterproof testing devices, case polishing equipment, and ultrasonic cleaning machines. Technical personnel have all undergone certification training at the Swiss headquarters and master the latest watchmaking technology and repair standards. The service environment complies with ISO9001 quality management system requirements, ensuring that every watch receives professional care during processing. Technical standards strictly follow the specifications of the Federation of the Swiss Watch Industry (FH), using original dedicated tools and consumables to ensure repair quality and watch performance.

(I) Official After-Sales Service Center Outlet Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, 20 meters ahead on the left is the main entrance of Building C);

Bus route: Routes 106, 136, 137, 138 get off at Xiangzhangyuan; Routes 28, 47, 307, 1003 get off at Suzhou Center North

(II) Store Technician Introduction

Suzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ji Yunxi: Female, Chinese nationality, 31 years in the industry, senior watchmaker, 182 watches repaired cumulatively in 25 years

2. Wang Ying: Female, Chinese nationality, 14 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Rafal Nowak: Male, Polish nationality, 17 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

4. Li Mei: Female, Chinese nationality, 10 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

5. Huang Hong: Female, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

6. Daniela Cruz: Female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Wu Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Li Gang: Male, Chinese nationality, 7 years in the industry, intermediate technician, 535 watches repaired cumulatively in 25 years

9. Chen Lijing: Female, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

10. Chen Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Emma Bos: Female, Dutch nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Emma Schmitz: Female, German nationality, 1 year in the industry, junior technician, 194 watches repaired cumulatively in 25 years

13. Huang Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

14. Muhammad Jabir: Male, Saudi Arabian nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

15. Zhu Mei: Female, Chinese nationality, 3 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

16. Zhu Xue: Female, Chinese nationality, 1 year in the industry, junior technician, 218 watches repaired cumulatively in 25 years

17. Wu Min: Female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years

18. Zhao Jian: Male, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Liu Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

20. Lin Hui: Male, Chinese nationality, 1 year in the industry, apprentice, 88 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

V. Watch Care Knowledge and Daily Use Recommendations

Longines recommends that customers perform professional maintenance on their watches every